10 Sports Terms & Conditions — Know Before You Play

10 Sports An internationally licensed online gaming platform serving users in Bangladesh and select regions. The Terms & Conditions described on this page 10 Sports Applies to the website (10sports.im), mobile app, and all associated services.

These Terms & Conditions constitute an agreement between the user and 10 Sportsconstitutes a legal agreement. By accessing the site, creating an account, or using any of our services, you are deemed to have accepted these terms.

• These terms are available in both Bengali and English. In the event of any conflict, the English version shall prevail.
• 10 Sports reserves the right to update these terms at any time. Members will be notified of changes via email or in-app notification.
• If any part of these terms is found to be legally unenforceable, the remaining provisions will continue in full effect.

10 SportsYou must be at least 18 years old to create an account on this platform. It is your responsibility to ensure that participating on this platform is legal under the laws of your country.

All information provided at registration must be accurate and your own. Accounts created with false information may be closed at any time 10 Sports holds.

• Your full name, address, and date of birth must be entered accurately.
• The mobile number must be your own — it will be used for OTP verification.
• A copy of your national ID or passport may be requested for KYC verification.
• Creating an account using someone else's identity is strictly prohibited.

10 Sportscurrently supports deposits and withdrawals via Mobile Pay, Nagad, Rocket, and bank transfer. Minimum deposit is ৳200 and minimum withdrawal is ৳500.

• Deposits must be made from a payment account registered in your own name.
• If KYC verification is not completed, withdrawal requests may be delayed.
• An active bonus may restrict withdrawals in certain cases.
• If you experience any issue with a transaction, contact support within 24 hours.

10 Sports offers a variety of bonuses and promotions. Each offer has its own terms, detailed on the respective offer page. The following rules apply to all bonuses generally:

• Multiple bonuses cannot be active at the same time.
• Withdrawals cannot be made until the wagering requirements attached to a bonus have been met.
• Bonuses will be automatically cancelled once their validity period expires.
• Attempting to abuse or exploit bonuses may result in account closure.
• To qualify for a referral bonus, the referred person must make a deposit of the specified minimum amount.

10 Sports's games use RNG (Random Number Generator) technology — every outcome is entirely random and not predetermined. Games from third-party providers are also independently tested.

• Fraud, use of bots, or gaining unfair advantages through software is strictly prohibited.
• The right to void any abnormal winnings resulting from a technical error 10 Sports holds.
• Operating multiple accounts from the same network will be flagged as suspicious activity.
• Players must follow the dealer's instructions and rules in live games.
• In Sports Betting, bets may be voided if match-fixing is suspected.

An account may be suspended or closed for the following reasons: 10 Sports may temporarily suspend or permanently close an account at any time for the following reasons:

• Violation of these Terms & Conditions.
• Registration with incorrect or false information.
• Operating multiple accounts belonging to the same individual.
• Suspected money laundering or fraudulent activity.
• Account operated by a minor.

If your account is suspended, you may appeal through the support team. A decision will be communicated once the investigation is complete.

10 Sports strives to keep its services available around the clock. However, service may be temporarily disrupted due to technical issues, maintenance, or other reasons. In such cases, 10 Sports's liability is limited.

• If a game is interrupted due to connectivity issues, a partial bet refund policy applies.
• For issues caused by third-party payment gateways, 10 Sports not directly liable.
• We are not liable for any losses caused by issues with the user's device or network.
• The maximum compensation is limited to the amount involved in the transaction in question.

Our Privacy Policy explains in detail how your personal information is collected, stored, and used. In brief:

• Your information is never sold to third parties.
• All data is protected with SSL encryption.
• Your information may be used to improve our services and meet legal obligations.
• Even after an account is closed, certain information is retained for a specified period.

To learn more about our Privacy Policy here here.

10 Sports These Terms & Conditions may be updated at any time. For significant changes, members will be notified at least 7 days in advance via email or platform notification.

• Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms.
• If you disagree with the updated terms, you will have the option to close your account.
• Minor changes (spelling, formatting) may be made without prior notice.

If you have any questions about these Terms & Conditions or wish to raise a complaint, 10 Sports's customer support team.

• Email: support@10sports.im
• Live Chat: Click the chat button at the bottom-right of the website or app.
• Support hours: 7 days a week, 24 hours a day.

After a complaint is submitted, an initial response is typically provided within 48 hours. Complex cases may take up to 7 business days to resolve.