Forgot your 10 Sports account password — how do you recover it?

If you forget your password, click the "Forgot Password?" link on the login page. Enter your registered mobile number or email address — an OTP or reset link will be sent to you. Verify with the OTP and set a new password. The entire process takes just 2–3 minutes. If your number or email has changed and you no longer have access to the old one, contact support — your account access will be restored after verifying your KYC details. For security purposes, reset links expire after 15 minutes.

What happens to my bet if a live match is abandoned or interrupted mid-way?

If a match or event is cancelled or abandoned mid-way, settlement at 10 Sports is handled according to the applicable rules. Generally, if a match is cancelled before it starts, all bets are voided and stakes are fully refunded. If a match is abandoned after starting, the outcome depends on how much play has taken place — in international cricket, results are typically considered valid once a specified number of overs have been completed. In football, most markets are voided if fewer than 90 minutes are played. For any specific match, check the results page or contact support for a clear answer.

10 Sports | Privacy Policy — How We Keep Your Data Safe

1. Data Collection
2. Use of Information
3. Data Sharing
4. Cookie Policy
5. Data Security
6. Your Rights
7. Children's Privacy
8. Data Retention
9. Policy Changes
10. Contact

Level of Protection

Encryption98%

Data Protection96%

Privacy Score95%

Regulatory Compliance100%

This Privacy Policy 10 Sports Applies to the (10sports.im) website and app. By using the site, you agree to this policy.

1What Information Is Collected

10 Sports Two types of information are collected — what you provide directly, and what is collected automatically as you use the platform.

Data Type	What's Included	Why It Is Collected
Identity-Related	Name, date of birth, NID number	KYC Verification & Age Confirmation
Contact Information	Mobile number, email address	Account Verification & Notifications
Financial Information	Mobile Pay/Nagad number, transaction history	Payment Processing & Financial Security
Practical Information	IP address, device type, browser	Security Monitoring & Service Improvement
Gaming History	Betting history, wins/losses, favourite games	Personalized Experience & Fraud Prevention

We only collect information that is genuinely necessary to provide our services. We never ask for data we don't need.

2How Your Information Is Used

10 SportsData collected on -is used only for specific purposes and never beyond them.

Account Management: Keeping your account active, verifying your login, and assisting with password recovery.
Payment Processing: Processing deposits and withdrawals securely and maintaining transaction records.
Fraud Prevention: Behavioural analysis to detect unauthorised access and suspicious activity.
Service Improvement: Data analysis to understand which games are most popular and which features can be improved.
Legal Obligations: Data is retained to meet regulatory requirements and comply with government directives.
Personalized Offers: Showing relevant bonuses and promotions tailored to your preferences.

Good to Know: You can opt out of marketing communications at any time through your account settings.

3Who Your Data Is Shared With

10 Sports Your data is never sold. However, limited information may be shared with trusted partners where necessary to deliver our services.

Payment Provider: Mobile Pay, Nagad, Rocket — only the information necessary to complete transactions.
Game Provider: Only the minimum data required to run the game (typically just the user ID).
Law Enforcement Agencies: When required by a valid court order or official government request.
Security Specialists: For system audits — bound by confidentiality agreements.

All partners listed above operate under strict confidentiality agreements and are prohibited from using your data for their own purposes.

4Cookies & Tracking Technologies

Cookies are small files stored in your browser. 10 Sports The following types of cookies are used:

Essential Cookies: Keeping your login session active and saving your language preferences are essential cookies that cannot be disabled — the site will not function without them.
Analytics Cookies: Overall statistics such as visitor counts and most-viewed pages — with no personally identifiable information.
Preference Cookies: Remembers your theme, language, and other preferences.
Security Cookies: Helps detect fraudulent login attempts and bot activity.

Analytics and preference cookies can be disabled from your browser settings, though some features may become limited as a result.

5How We Protect Your Data

10 Sports We use the highest industry-standard security measures to protect your data — not just because we're required to, but because we genuinely make it a priority.

All data transmissions are secured using TLS 1.3 protocol.
The database is encrypted — no one can read your password, even internally.
Regular penetration testing and security audits are conducted.
Only a limited number of staff have access to specific data, governed by a strict need-to-know policy.
In the event of a data breach, affected members will be notified within 72 hours.

Your Role: Use a strong password, enable two-factor authentication, and never share your password with anyone. Your own vigilance is your strongest protection.

6Your Rights Over Your Data

10 SportsYou have clear rights over your data with us. Contact support to exercise any of them.

👁️

Right to Access

You can request to know what information we hold about you.

✏️

Right to Rectification

You can request corrections to any inaccurate or outdated information.

🗑️

Right to Deletion

You may request deletion of your data after your account is closed.

🔄

Portability

You may request a download of your data in a standard portable format.

⛔

Right to Restrict Processing

You may request that we stop processing your data for specific purposes.

📩

Right to Lodge a Complaint

Everyone has the right to lodge a complaint regarding our privacy practices.

Requests to exercise your rights are typically responded to within 30 days of receipt.

7Children's & Minors' Privacy

10 SportsOur services are strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

If you believe a minor's information has been collected inadvertently, please contact our support team immediately. The data will be promptly deleted and the associated account will be closed.

8How Long Is Data Retained

Different types of data are retained for different periods, depending on legal obligations and business requirements.

Active Account Data: For as long as the account remains active.
Financial Transaction Records: Up to 5 years after account closure — in compliance with financial regulations.
KYC Documents: 3 years after account closure.
Support Chat: Deleted after 2 years.
Log Files: Automatically deleted after 6 months.

9Privacy Policy Updates

10 Sports This privacy policy may be updated from time to time. Members will be notified of significant changes via email or platform notification.

Continued use of the platform after any changes constitutes acceptance of the updated policy. The date of the latest update is always shown at the top of this page.

10Contact & Privacy Complaints

For any privacy-related questions, concerns, or complaints, please contact us:

Email: privacy@10sports.im
Support Email: support@10sports.im
Live Chat: Via the website or app — available 24/7.

Privacy-related complaints are typically responded to in detail within 15 business days.

Your privacy is not a formality to us — it's 10 SportsThis is a core part of our responsibility. Never hesitate to reach out if you have any concerns.

10 Sports Privacy Policy — Your Data Is Completely Safe with Us

How We Protect Your Information

Strong Encryption

No Data Sales or Rentals

Secure Data Storage

Deleted When No Longer Needed

Your Data, Your Control

Transparent Cookie Policy

Table of Contents